The incident on United Airlines' flight 3411 is likely to help reshape the way airlines treat their passengers and possibly what the passenger's rights are on an airline, at least in the United States. Dr Dao refused to disembark because he said he had an appointment with his patient once he reached his destination. But one of the biggest lessons that was learned from this incident was the power of social media in our daily lives. In the past social media were seen as a way to help resolve some of the inherent problems in the daily lives of people that were not caught on security cameras, but now it seems the power of social media is growing from strength to strength. If this was not enough to convince anyone of the powers of social media, United Continental Holdings saw its market capitalisation wiped out by about US$1 billion in the days following the incident.

Source: Bangkok Post April 15, 2017 21:11 UTC